Refund Policy

Updated August 27, 2026

Use the contact details below to request an exchange or a return. Tell us the order number, the checkout email and why you are requesting service. For damage, defects, wrong goods or missing contents, send pictures or video covering the product and its packaging. Mailing anything before authorization is not allowed.

Requests must be made within 30 days following delivery. Eligibility includes defective and non-defective goods; we accept exchanges for both as well. A change of mind, personal preference and an accidental choice of item qualify as non-defective reasons. Goods substantially unlike their description can also be reported.

The condition requirement is new merchandise only. Goods must remain unused and in their original state, with original packaging, labels and accompanying accessories retained. These requirements apply to the return process described here.

Once authorized, send the return by mail using the free prepaid return label included in the parcel. We do not deduct a restocking fee. An exchange can be supplied according to the stock actually available.

Approval starts the refund processing period: we process the refund within 10 days and send it to the original payment method. A payment institution may display the credit later than our processing date.

Email: idapex22z@gmail.com
Mailing address: 9 E Delaware Ave, Newark, Delaware, 19716, US
Phone: (302) 871-8381